At FreshGill, customer satisfaction and product quality are our top priorities. We ensure that all seafood and fish products are delivered fresh and hygienically packed.
Due to the perishable nature of seafood products, returns are generally not accepted once the order has been delivered.
However, customers may request a replacement or refund if:
Refunds may be approved after proper verification by our support team.
If approved:
Orders can only be cancelled before dispatch. Once the order is shipped or out for delivery, cancellation may not be possible.
FreshGill follows hygienic cleaning, packaging, and delivery practices to maintain freshness and quality standards.
For any return, refund, or order-related issue, customers may contact us through our Contact Us page with order details and relevant information.
